Privacy Policy

Basin Automated, LLC ("Basin Automated," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, contact us, request services, become a client, or interact with our digital systems.

Basin Automated provides digital systems and online business services, including web design, branding systems, local SEO, Google Business Profile optimization, custom apps and client portals, lightweight CRM and workflow systems, business automation, website updates and maintenance, lead capture systems, intake and follow-up workflows, dashboards, and operational systems.

This Privacy Policy applies to information collected through our website, forms, emails, calls, project communications, software systems, and related business operations.

We may collect information that you provide directly to us, information collected automatically through our website or tools, and information needed to provide services to clients.

Information You Provide to Us

• Name
• Business name
• Email address
• Phone number
• Website URL
• Mailing or billing address
• Project details and service requests
• Messages sent through contact forms, email, text, or other communication channels
• Uploaded files, images, logos, brand materials, documents, or other business assets
• Client feedback, approvals, revision requests, and project notes
• Payment and billing information
• Login credentials, access permissions, API keys, account invitations, or administrative access that clients choose to provide
• Google Business Profile access
• Website hosting, domain, CRM, email, software, or platform access

Information Collected Automatically

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website or source
• General location information
• Website usage and analytics data
• Cookie and tracking technology data

We may use collected information to:

• Respond to inquiries and service requests
• Provide proposals, quotes, and project recommendations
• Deliver web design, branding, SEO, automation, CRM, portal, dashboard, maintenance, and operational system services
• Set up, manage, troubleshoot, and improve client systems
• Communicate about projects, approvals, revisions, billing, support, and updates
• Process payments and manage invoices
• Improve our website, services, internal workflows, and customer experience
• Send service-related messages
• Send marketing messages, updates, or offers where permitted
• Maintain business records
• Protect our company, clients, systems, and users
• Prevent fraud, misuse, unauthorized access, or security issues
• Comply with legal, tax, accounting, contractual, and regulatory obligations

Basin Automated uses Square to process payments. We may collect billing information needed to create invoices, process transactions, confirm payment status, and maintain business records.

We never ask for payment card details in this portal and do not store card numbers on our own systems. Payment card information is entered on and handled by Square's secure payment pages, according to Square's own privacy and security practices.

Our website and digital systems may use cookies, analytics tools, pixels, tags, and similar technologies to understand website traffic, improve performance, measure marketing effectiveness, and provide a better user experience.

We may use or later implement tools such as:

• Google Analytics
• Google Search Console
• Google Tag Manager
• Meta Pixel or Meta advertising tools
• Google Ads tracking
• Email marketing tracking
• Basic website cookies needed for site functionality, security, analytics, or performance

We do not currently plan to use call tracking or heatmap tools as part of this policy. If we begin using those tools in the future, we may update this Privacy Policy.

You may be able to adjust cookie settings through your browser. Blocking cookies may affect how some parts of our website or systems function.

We use third-party tools and service providers to operate our business, communicate with clients, manage projects, process payments, build systems, host websites or applications, and deliver services.

These may include:

• Google Workspace
• Google Business Profile
• Canva
• Square
• QuickBooks
• Zapier
• Make
• HubSpot
• Mailchimp
• OpenAI / ChatGPT
• Lovable
• Supabase
• Vercel
• GitHub
• Meta Business Suite
• Website, hosting, domain, email, CRM, automation, analytics, and project management platforms

These third parties may collect, process, or store information according to their own privacy policies and terms. Basin Automated is not responsible for the privacy practices, security practices, or content of third-party platforms that we do not own or control.

To provide services, clients may choose to give Basin Automated access to websites, hosting accounts, domain registrars, Google accounts, Google Business Profiles, CRMs, email platforms, social media business accounts, automation platforms, databases, repositories, or other business systems.

Clients are responsible for:

• Providing accurate and authorized access
• Confirming they have permission to grant access
• Maintaining their own account security
• Removing or changing access when a project ends, when team members change, or when access is no longer needed
• Avoiding the sharing of unnecessary sensitive information

We use client-provided access only as needed to perform requested services, troubleshoot issues, maintain systems, or complete authorized work.

Basin Automated may use AI-assisted tools, automation platforms, and related software to help draft, organize, analyze, troubleshoot, improve, or build client systems and business materials.

When using AI-assisted or automation tools, we aim to limit the information shared to what is reasonably needed for the task. We do not intentionally submit highly sensitive personal information, protected health information, financial account credentials, or other confidential information into AI tools unless specifically authorized and reasonably necessary for the work.

Clients should not send unnecessary sensitive personal information through project forms, email, chat, or shared files unless it is required for the project and clearly identified.

We do not sell personal information in the ordinary sense of exchanging it for money.

We may share information with:

• Service providers and software vendors that help us operate our business
• Payment processors
• Hosting, domain, email, CRM, analytics, and automation providers
• Contractors, subcontractors, or technical partners assisting with client work
• Legal, tax, accounting, or insurance professionals
• Government authorities, regulators, courts, or law enforcement if required by law or legal process
• A successor business if Basin Automated is involved in a merger, sale, transfer, restructuring, or similar business transaction
• Other parties with your direction, consent, or authorization

We share information only as reasonably needed for business operations, service delivery, legal compliance, security, or authorized client work.

We may send emails, updates, offers, newsletters, or follow-up messages to leads, clients, or business contacts.

You may opt out of marketing emails by using the unsubscribe option in the email, if available, or by contacting us directly at support@basinautomated.com.

Even if you opt out of marketing messages, we may still send service-related or transactional messages, including project updates, billing notices, account notices, legal notices, support messages, or other communications related to active or past services.

Basin Automated retains information for as long as needed to provide services, manage business records, comply with legal obligations, resolve disputes, maintain project history, protect business interests, and support ongoing client relationships, unless a longer retention period is required or permitted by law.

We may retain certain records such as invoices, signed agreements, project notes, approvals, communications, technical records, and support history for business, legal, accounting, tax, or operational purposes.

When information is no longer needed, we may delete, archive, anonymize, or securely dispose of it according to our business needs and applicable requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, software platform, email system, cloud service, or method of transmission is completely secure. We cannot guarantee absolute security of information.

Clients are responsible for maintaining strong passwords, limiting unnecessary account access, using secure communication practices, and protecting their own systems, devices, and accounts.

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These rights may include the ability to:

• Request access to information we have about you
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or limit certain uses of information
• Opt out of marketing communications
• Ask questions about how your information is used or shared

To make a privacy request, contact us at: support@basinautomated.com

We may need to verify your identity before responding to certain requests. We may also deny or limit requests where permitted by law, including where information must be retained for legal, tax, accounting, security, contractual, or legitimate business purposes.

Basin Automated is based in Wyoming and primarily serves businesses in the United States. Our website and services are intended for use in the United States.

We do not knowingly target users outside the United States. If you access our website or services from outside the United States, you understand that your information may be processed and stored in the United States.

Our website and services are intended for business owners, business representatives, and adults. They are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

Our website, emails, proposals, client systems, or project materials may contain links to third-party websites, platforms, tools, or services.

We are not responsible for the privacy practices, security practices, content, policies, or actions of third-party websites or services. You should review the privacy policies and terms of any third-party platforms you use.

As part of our services, Basin Automated may help clients build, configure, connect, or maintain websites, forms, CRMs, dashboards, automations, databases, client portals, and other digital systems that collect or process information from the client's own customers, leads, employees, vendors, or users.

Unless otherwise stated in a written agreement, the client is responsible for:

• Determining what information their own systems collect
• Providing legally appropriate notices to their own users
• Obtaining any required consents
• Maintaining accurate privacy policies, terms, and disclosures for their own business
• Complying with laws and regulations that apply to their industry, location, and users
• Reviewing and approving how their systems collect, process, store, and share information

Basin Automated provides practical digital system support but does not act as legal counsel and does not guarantee that a client's website, CRM, portal, automation, or privacy policy complies with all applicable laws.

During a project, Basin Automated may receive confidential business information, internal processes, customer lists, marketing plans, credentials, technical details, pricing information, documents, or other non-public materials.

We use this information only as reasonably needed to provide services, manage the project, communicate with the client, maintain business records, or protect our legal and business interests.

Clients should clearly identify highly sensitive or confidential information before sharing it with us.

We may update this Privacy Policy from time to time to reflect changes in our business, services, tools, legal obligations, or privacy practices.

When we update this Privacy Policy, we will revise the "Last Updated" date above. The updated version will be effective when posted on our website or otherwise made available, unless a different effective date is stated.

For questions about this Privacy Policy, privacy requests, or how Basin Automated handles information, contact us at:

Basin Automated, LLC
3715 Washington St.
Gillette, Wyoming 82718
Email: support@basinautomated.com
Phone: 307.998.1907
Website: www.basinautomated.com